Terms of service
Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for future reference.
This website and any other related digital material connected to said website is the property of Boles of Boyle Limited. The registered company number is 015040. All material on this website is copyright to Boles of Boyle, and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
Products and Pricing
We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.
Our products are priced in Euro. When paying, this is the amount that will be deducted from your debit or credit card. When making purchases with any other currencies, debit or credit cards, the exchange rates will be set by the cardholer’s bank. Boles of Boyle has no control over exchange rates. Any queries regarding fluctuations in rates should be directed to the cardholder’s bank. All prices shown on our website are inclusive of VAT at 23%.
Ordering Goods
When an order is placed on our website or by telephone, you will receive an email confirming that we have received your order and that it is being processed. An order becomes binding as soon as you send it to us. All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.
If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provide when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.
Delivery
Ireland
We offer FREE delivery on Gift Voucher purchases.
We offer FREE delivery on all purchases over €70.00
We charge €6.00 for purchases less than €70.00
Our chosen postal partner is Parcel Connect. On occasion, we will use An Post.
United Kingdom, Europe and the Rest of the World
We offer FREE delivery on Gift Voucher purchases.
United Kingdom - We charge €10.00 delivery on all goods to the United Kingdom.
Europe and the Rest of the World - The cost of postage varies depending on the region. If you require international shipping, please contact us and we can provide shipping rates and estimated delivery times: info@bolesofboyle.com
Delivery Period
Republic of Ireland: 24 hours to 4 days, depending on the day of purchase
United Kingdom: Usually within 7 business days
EU: Usually within 14 business days
Rest of the World: Usually within 21 business days.
Additional Information
For all dispatched parcels, the recipient will receive a notification email to confirm the goods have been dispatched along with a track and trace number. You can check the status of your order on www.parcelconnect.ie. As goods are shipped during working hours, we would appreciate if you could make sure that someone is available to accept your delivery. You must provide a contact number to allow the courier company to contact you. We will not ship your goods without a contact number.
Should an item be out of stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the consignee. Deliveries are not made to P.O. Boxes.
We use reliable postal services however we shall be under no liability for any delay or failure to deliver the parcels within the estimated timescales.
Terms of payment
The goods are delivered against payment by credit card (Master Card, Visa Credit Card, Visa Debit Card). Our payment partner is Shopify. You can also pay using PayPal.
Click and Collect
When ordering your purchases, you can opt to collect your items in store. Our collection point is Boles of Boyle, Main Street, Boyle, Co. Roscommon. Your order will be ready for collection 24 hours after the order has been placed from Monday to Friday. If your order is placed after 12.00 pm on Friday, it will not be available to collect until Monday.
When collecting your items in store, remember to bring your order confirmation email which will be emailed to you once your order has been completed. We will accept the email in printed format or on a tablet or smart phone.
Photographic identification must also be presented when collecting goods; we will accept a Driver’s License or Passport.
What happens after I place an order?
When your order is placed we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.
Gift Cards
We offer FREE post for all Gift Vouchers ordered. Gift Vouchers will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.
All Gift Voucher orders are sent with An Post registered postal service.
Please note – Gift Vouchers cannot be returned once purchased and cannot be exchanged for cash or other gift vouchers. Gift vouchers purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift vouchers that are lost, stolen or used by someone other than your recipient after delivery. Make sure that your recipient has received their Gift Voucher, as it is their responsibility to keep the Gift Voucher safe.
Returns Policy
In-Store Returns and Exchange Policy
In the event that your goods purchased in-store are unsuitable, we are happy to exchange them for another item or a credit note, if returned to us within 7 days of purchase. We do not issue refunds for goods purchased in store. There is no exchange on Sale items. This policy does not affect your statutory rights.
Refunds and Exchanges Online
We are happy to offer a refund, if the item is unsuitable and returned within 14 days from when you receive your order. The product you return must be in new, unused, and unworn condition with tags attached and in original packaging. It is our policy to return goods to the purchaser if an item is returned and smells of smoke, body odour, perfume / aftershave, cooking / food or is stained with makeup. We cannot issue a refund / exchange in such instances. Likewise if any item has been washed in any way or damaged, we will not process a refund / exchange.
All dispatched orders will include a packing note outlining your purchase details and a returns form. Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge if relevant. Postage costs will not be refunded. It is the responsibility of the customer to return the item to us using a registered delivery or courier service. We will not accept any responsibility for items which are lost in the post.
Once we receive your return, we will process within 3 days and you should expect to see the refund in your account within 12 working days from receipt of the email. However, some banks may take longer. If you have not received this money into your account after 12 working days please contact us at info@bolesofboyle.com
We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is in new, unused and unworn condition with tags attached and in original packaging. If a different product is requested then a new order must be completed on the website by the user.
All returns should be returned to:
The Returns Department
Boles of Boyle
Bridge Street
Boyle
Co. Roscommon
Ireland
F52 HY52
Online purchases returned to store:
If you wish to return your item purchased online to the store, we can offer a credit note or exchange on the shop floor. Should you wish to receive a refund, it will be processed according to our online purchase returns policy above.
Payment Security
Our payment partner is Shopify Payments powered by Stripe. We use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.
Complaints
We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at info@bolesofboyle.com and we will aim to resolve the matter immediately.
Complaints about defects or about incomplete or incorrect deliveries must be in writing, within 10 days from date of invoice.
Compensation
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate from the actual product colour.
Updates
We may make changes to these Terms of Use (and to any such additional rules) from time to time; we may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Site. We will not necessarily bring changes or updates to your attention so please revisit this page periodically to ensure you are aware of any changes when you visit the Site. If the changes or updates affect the purchase of products or merchandise through the Site we may at our discretion bring them to your attention by a message posted on the landing page of this Site. You can determine when we last changed these Terms of Use by referring to the “Last Updated” legend below. Your access to or use of the Site following changes to these Terms of Use will constitute your acceptance of those changes.