Terms of service
Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for future reference.
This website and any other related digital material connected to said website is the property of Boles of Boyle Limited. The registered company number is 015040. All material on this website is copyright to Boles of Boyle, and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
Products and Pricing
We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.
Our products are priced in Euro. When paying, this is the amount that will be deducted from your debit or credit card. When making purchases with any other currencies, debit or credit cards, the exchange rates will be set by the cardholer’s bank. Boles of Boyle has no control over exchange rates. Any queries regarding fluctuations in rates should be directed to the cardholder’s bank. All prices shown on our website are inclusive of VAT at 23%.
Ordering Goods
When an order is placed on our website or by telephone, you will receive an email confirming that we have received your order and that it is being processed. An order becomes binding as soon as you send it to us. All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.
If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provide when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.
Delivery
Delivery within the Republic of Ireland costs €8 for orders below €90 and is free for orders of €90 or more, based on the order value after discounts. We use tracked An Post delivery for Republic of Ireland orders.
UK delivery, including Northern Ireland, costs €20. Rates for other international destinations are shown at checkout. International delivery options depend on the destination and the items ordered. Contact us if you need help before placing an order; no international delivery deadline or duty-paid promise is made here.
Free Click & Collect is available from Boles of Boyle, Boyle, Co. Roscommon. Select Click & Collect at checkout. We will notify you when your order is ready to collect.
For delivery assistance, email info@bolesofboyle.com or call +353 71 9662011.
Gift voucher delivery arrangements are described in the Gift Cards section below.
Terms of payment
The goods are delivered against payment by credit card (Master Card, Visa Credit Card, Visa Debit Card). Our payment partner is Shopify. You can also pay using PayPal.
Click & Collect
Free Click & Collect is available from our Boyle store. Select Click & Collect at checkout. We will notify you when your order is ready to collect.
What happens after I place an order?
When your order is placed we will send you an email to confirm all your details are correct. Once we have dispatched your item(s), you will receive a second email from us noting your delivery information and tracking number where applicable.
Gift Cards
We offer FREE post for all Gift Vouchers ordered. Gift Vouchers will be dispatched within 24 hours of order and can be personalised with a message if requested at the time of order.
All Gift Voucher orders are sent with An Post registered postal service.
Please note – Gift Vouchers cannot be returned once purchased and cannot be exchanged for cash or other gift vouchers. Gift vouchers purchased in-store or on our website cannot be used as a form of payment on the website; they may only be used in-store. We cannot take responsibility for any gift vouchers that are lost, stolen or used by someone other than your recipient after delivery. Make sure that your recipient has received their Gift Voucher, as it is their responsibility to keep the Gift Voucher safe.
Returns Policy
In-Store Returns and Exchange Policy
In the event that your goods purchased in-store are unsuitable, we are happy to exchange them for another item or a credit note, if returned to us within 7 days of purchase. We do not issue refunds for goods purchased in store. There is no exchange on Sale items. This policy does not affect your statutory rights.
Online returns and cancellation
For most goods bought online, you have a 14-day cooling-off period from receiving your goods. You may cancel without giving a reason. Tell us within those 14 days by emailing info@bolesofboyle.com or calling +353 71 9662011. You then have a further 14 days to return the goods.
This right applies to eligible online sale items as well as full-price items. Statutory exceptions apply, including goods made to your specifications and sealed goods unsuitable for return for health or hygiene reasons when unsealed after delivery. Your statutory rights for faulty or misdescribed goods are unaffected.
Please include your order details and send returns to Boles of Boyle, Bridge Street, Boyle, Co. Roscommon, F52 HY52, Ireland. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
You are responsible for the direct return postage cost for a change-of-mind return. Keep proof of postage. Contact us first about faulty or incorrect goods.
For cancellation of the full order, we refund the purchase price and the standard original delivery charge. Additional costs for a more expensive delivery option selected by you are not refunded. Refunds use the original payment method. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever is earlier.
For a size exchange, contact us first; exchanges depend on availability. A store credit does not replace a refund due under your statutory cancellation rights.
This online policy does not create an equivalent change-of-mind right for purchases made in the physical shop.
Payment Security
Our payment partner is Shopify Payments powered by Stripe. We use the highest level of security and encryption methods available to process your payments. We never store your card information. This means that your payment details are as secure as they possibly can be when you make a payment with us. We also strictly adhere to best practices of data protection and PCI compliance.
Complaints
We aim to ensure that our customers are completely satisfied with their purchase and service given by our customer service team. However if for any reason you are unhappy, please email us at info@bolesofboyle.com and we will aim to resolve the matter immediately.
Complaints about defects or about incomplete or incorrect deliveries must be in writing, within 10 days from date of invoice.
Compensation
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate from the actual product colour.
Updates
We may make changes to these Terms of Use (and to any such additional rules) from time to time; we may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Site. We will not necessarily bring changes or updates to your attention so please revisit this page periodically to ensure you are aware of any changes when you visit the Site. If the changes or updates affect the purchase of products or merchandise through the Site we may at our discretion bring them to your attention by a message posted on the landing page of this Site. You can determine when we last changed these Terms of Use by referring to the “Last Updated” legend below. Your access to or use of the Site following changes to these Terms of Use will constitute your acceptance of those changes.