Refund policy

For most goods bought online, you have a 14-day cooling-off period from receiving your goods. You may cancel without giving a reason. Tell us within those 14 days by emailing info@bolesofboyle.com or calling +353 71 9662011. You then have a further 14 days to return the goods.

This right applies to eligible online sale items as well as full-price items. Statutory exceptions apply, including goods made to your specifications and sealed goods unsuitable for return for health or hygiene reasons when unsealed after delivery. Your statutory rights for faulty or misdescribed goods are unaffected.

Please include your order details and send returns to Boles of Boyle, Bridge Street, Boyle, Co. Roscommon, F52 HY52, Ireland. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

You are responsible for the direct return postage cost for a change-of-mind return. Keep proof of postage. Contact us first about faulty or incorrect goods.

For cancellation of the full order, we refund the purchase price and the standard original delivery charge. Additional costs for a more expensive delivery option selected by you are not refunded. Refunds use the original payment method. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever is earlier.

For a size exchange, contact us first; exchanges depend on availability. A store credit does not replace a refund due under your statutory cancellation rights.

This online policy does not create an equivalent change-of-mind right for purchases made in the physical shop.